PAYMENT:

After reception of 50% of the price of the trip, Sin Fronteras proceeds with the reservations and sends you a final confirmation. The second part of the payment should arrive to us at least 20 days before your arrival in Guatemala. The payment can be done through our on-line payment system on our website www.sinfront.com or on our account in the USA. After this date we do not accept changes to the itinerary.

CANCELLATION:

If cancellation occurs at least 30 days before the arrival date we refund 100% of the price of the trip, with a deduction of 10 % over the value of the trip for our administrative expenses.

From 29 to 21 days before arrival date - refund of 70 % of the price.
From 20 to 11 days before arrival date - refund of 50% of the price.
From 10 to 4 days before arrival date - refund of 40% of the price.
Less than 4 days before arrival date - there is no refund possible.

We cannot permit changes or refunds once you start your itinerary. To avoid any misinterpretation, carefully read the vouchers given to you by the sales agent.

These conditions are not valid for the Easter week, Christmas and New Year.

Some hotels require a 50 % deposit upon making the reservation. This deposit is non-refundable, and cannot be returned by us in case of trip cancellation.

More and more hotels in Guatemala ask for a full payment at least 30 days before arrival in order to guarantee your reservations. If this is the case we will inform you and apply their rules.

Cancellation in Belize:

Hotels in Belize guarantee the reservation only after receiving the total amount of the payment (at least 45 days before arrival). Therefore no refund will be made if the cancellation is done after this 45 days period.

PLANE TICKETS:

Plane tickets, once emitted, cannot be refunded.

RESPONSIBILITY:

We don't take any responsibility in the event of flight cancellations, natural disaster, strikes or riots.

ASISTCARD

All our tours (of 1 week minimum) include the Asistur card.

This is a card which is emitted by INGUAT (Instituto Nacional Guatemalteco de Turismo – The Guatemalan Tourism Association), which gives you a 24-hour assistance. A telephone operator is available to answer your calls (in Spanish, English, French, and German), and will assist you with the following areas:

Touristic: Touristic, cultural, and visa information

Health: In case of health problems you will be directed to a good doctor closest to where you are. The first consultation is free.
If your condition requires hospitalization, Asistur will guide you towards the closest and most appropriate hospital.
In case of death, Asistur will help you to repatriate the body (limit of coverage US$ 2,500.00)

Legal support: Asistur will guide you towards an appropriate lawyer to assist you in case of legal problems. The first consultation is free.

Police support: Asistur will guide you towards or send you police support to help you with a problem.

Mechanic support: If you travel in Guatemala with your own vehicle, Asistur will send you a mechanic if your car breaks down.

Climate: Information about the weather.

Road: Information about road conditions.

Accident: In case of an accident, Asistur will take care of the first aid measures.

24-hour Telephone numbers:

1500
2421 2800
1 801 ASIST


INSURANCE

The insurances in Guatemala are limited. The civil liability with respect to the people transported by vehicle is the only one cumpolsury. It is limited to US$ 6000 per individual.

We can offer you, at a cost of US$ 6 per day and person, a complementary insurance which covers:

- Civil responsibility, assistance, repatriation within the limit US $ 50.000p/p.
- Medical care and dental up to US $ 10.000
- Urgency Medical transport US $ 10.000
- Repatriation of body and accompaniment by a member of the family US$ 5.000
- Urgent basic money transfer US $ 5.000
- Loss of passport US$ 1.200
- Loss of luggage and/or plane ticket US$ 1.200
- Expenses of cancellation of US flight $ 1.200
- Interruption of trip in the event of death of a member of the family US$ 1.000
- Advance for guarantee US$ 1.000
- Legal Assistance in the event of problem included
- Compensation in the event of death, total and permanent disability due to accidental reasons US$ 10.000


The maximum amount ensured for anybody is limited to US $ 50.000.


PRACTICAL INFORMATION

Guatemala has a bad reputation concerning security and the alarmist warnings in some websites maintain this fame.
Of course, like in every country in developing process, some precautionary measures have to be taken such as not showing your jewellery, be careful with your money, your camera, video, and in keeping your passport in a safe place.
But there's no need to become paranoid. The statistics of delinquency are not more pessimist than in other countries.
We reserve the right of credibility to the web site of Minister of External Relations, because most of the time, they mix the cases of common delinquency with Tourism delinquency but we recommend you to read it.

The electricity voltage is 110V

The currency is the Quetzal (named after the national bird) Today 1US$ = +/- Q8.00 = +/- 1euro

Visa and Master Card are accepted almost everywhere and sometimes subject to a 5% extra charge. Cash withdrawing machine are available in all touristic town. Travellers check in US$ are still the safest way to carry money. As far as foreign currency only US$ are known from the bankers. You won't be able to change other currencies.

There are no required vaccines, but still take some precautions.

Equip yourself with a flashlight, some of the places you might visit do not have electricity after 10:00pm.

Don't forget a good mosquito repellent.

A visa is not required for European citizen.

Internet cafes are everywhere to communicate.


WEATHER:

The publicity says that “ Guatemala is the country of the eternal spring”. Even though there is no autum and winter, there are markable differences in temperature at times.

The temperature is approximately 20 degrees all year round in the highland (Antigua, Atitlan Lake etc) and 26-27 degrees around Tikal and at the coast. Sometimes the nights can be fresh (15 to 17 degrees), and in December to February the nights can be fresh about 6-7° and the hotels are not heated.

During the day temperatures again are summerly with 18 to 20 degrees)

September is rainy season. Normally in the mornings it doesn't rain and it is sunny. After midday it starts getting cloudy and in the afternoon it rains and especially at night there is rainfall. This is the season when the least tourists visit us, so that the personnel in the restaurants can give you a better special attention.

Antigua and the rest of the highlands have fresh nights so bring a sweater or light jacket.

In Flores and Tikal the temperature is hot with about 30 degrees. Bring hats, sun screen, bathing suit (for Livingston) and good walking shoes, as well as an insect repellent appropriate the tropical zones.



Watch out for websites that are too attractive and seem to have terrific offers. Check references. If you have any doubt you can always contact the Tour Operator Association – Tel: ( 502) 24 26 1514 or info@asoptur.com , who fights to keep the ethic.