Payment :

After reception of 50% of the price of the trip , Sin Fronteras proceeds with the reservations and sends you a final confirmation . The second part of the payment should arrive to us at least 20 days before your arrival in Guatemala . The payment can be through our on-line payment system at our web site www.sinfront.com or on our account in the USA : After this date we do not accept changes to the itinerary.

Cancellation:

If cancellation occurs at least 30 days before the arrival date we refund 100% of the price of the trip, with a deduction of 10 % over the value of the trip for our administrative expenses

For 29 to 21 days, refund of 70 % of the price.
For 20 to 11 days, refund of 50% of the price,
for 10 to 4 days, refund of 40% of the price.
For less than 4 days there is no refund possible.

We cannot permit changes or refunds from the start of your itinerary. To avoid any misinterpretation, carefully read the vouchers given to you by the sales agent.

These conditions are not valid for the Easter week, Christmas and New Year. Some hotels especially in Belize and Mexico require a 50 % deposit upon making the reservation.

This deposit generally is non-refundable, and cannot be returned by us in case of trip cancellation. Flight tickets once emitted cannot be refunded. Responsibility: We don't accept any responsibility in the event of flight cancellations, natural disaster, strikes or riots.

ASISTCARD

Always, is included in our prices for tours, with a minimum of a week.

This is a card which is emitted by INGUAT (Instituto Nacional Guatemalteco de Turismo - The Guatemalan Tourism Association), which gives you a 24-hour assistance. A telephone operator is available to answer your calls (in Spanish, English, French, and German), and will assist you with the following areas:

Touristic: Touristic, cultural, and visa information
Health: In case of health problems you will be directed to a good doctor closest to where you are. The first consultation is free. If your condition requires hospitalization, Asistur will guide you towards the closest most appropriate hospital. In case of death, Asistur will help you to repatriate the body (limit of coverage US$ 2,500.00)
Legal support: Asistur will guide you towards an appropriate lawyer to assist you in case of legal problems. The first consultation is free.
Police support: Asistur will guide you towards or send you police support to help you with a problem
Mechanic support: If you travel in Guatemala with your own vehicle, Asistur will send you a mechanic if your car breaks down.
Climate: Information about the weather.
Road: Information about road conditions.
Accident: In case of an accident, Asistur will take care of the first aid measures.

Cost:

1 day: US$ 1.00
15 days: US$ 10.00
30 days: US$ 15.00
365 days: US$ 50.00

24-hour Telephone numbers:

1500

2421 2810

1 801 ASIST

INSURANCE

The insurances in Guatemala are limited. Only is obligatory the civil liability with respect to the people transported by vehicle, it is limited to US $ 6000 by individual. We can offer to you, at a cost of USS 6 per day, and person, a complementary insurance which covers: - Responsibility, civil, assistance, repatriation within the limit US $ 50.000p/p

-Medical care and dental until US $ 10.000
-Medical transport urgently US $ 10.000
-Repatriation of body and accompaniment by a member of the US family $ 5.000 basic Transfer urgently US $ 5.000 Loss of US passport $ 1.200 -Loss of luggage and/or plane ticket USS 1.200 Expenses of cancellation of US flight $ 1.200 Interruption of voyage for death of a member of the US family $ 1.000 Advance for US guarantee $ 1.000 legal Assistance in the event of problem included Compensation in the event of death, total and permanent disability due accidental US $ 10.000

The maximum amount ensured by anybody is limited to US $ 50.000

LUGGAGE DELAY

In case of delay with luggages Sin Fronteras will always do the maximum to assist you, but will not absorb the cost of transfer. The airline is responsible to make sure your luggages arrive to where you are staying.

PRACTICAL INFORMATION

Guatemala has a bad reputation concerning security and the alarmist warnings in some websites maintain this fame. Of course, like in every country in developing process some precautionary measures have to be taken such as not showing your jewellery, be careful with your money, your camera, video, and in keeping your passport in a safe place, but there's no need to become paranoid. The statistic of delinquency are not more pessimist than in other countries. We reserve the right of credibility to the web site of Minister of External Relations, because most of the time, they mix the cases of common delinquency with Tourism delinquency we recommend you, to reed it.

The electricity voltage is 110V the currency is the Quetzal (named after the national bird) Today 1US$ = +/- Q8.00 = +/- 1euro
Visa and master card are accepted almost everywhere and sometimes subject to a 5% extra charge. Cash withdrowing machine are available in all tourisitic town. Travellers check in US$ are still the safest way to carry money. As far as foreign momey only US$ are known from the bankers. You won't be able to change other currency.
There are no required vaccine, but still take some precautions.
Equipe yourself with a flashlight, some of the places you might visit do not have elctricity after 10:00pm, some mosquitoes repelent.
Visa are not required for European and Swiss.
Internet cafes are everywhere to comunicate.
Watch for website too attractive and their terrific offers. Check references. If you have any doubt you can always contact the association of tour operator, (502) 3320099, who fights to keep the ethic.